At Hotel Chandra Residency & Restaurant, we understand that plans can change unexpectedly. We strive to offer flexibility and fairness to our guests, which is why we have established a comprehensive refund policy to address your needs.
Should you need to cancel your room booking for any reason, we're here to assist you. Our cancellation policy is designed to provide clarity and convenience:
You have a grace period of 2 hours from the time of booking to cancel your reservation without incurring any penalties. We believe this timeframe offers you sufficient flexibility to make adjustments to your plans.
If you cancel your booking within the 2-hour window, we'll refund 70% of the total amount paid for the reservation. This ensures that you receive a significant portion of your payment back, even in the event of a last-minute cancellation. The remaining 30% will be retained as a cancellation fee to cover administrative costs and ensure the sustainability of our operations.
Our refund process is straightforward and hassle-free. Upon cancellation, the refunded amount will be promptly initiated. We'll return the 70% refund to the original payment method used during the booking process. If you prefer to receive the refund in an alternative account, please provide us with the necessary details, and we'll accommodate your request to the best of our ability.
We understand the importance of timely refunds. Rest assured, we're committed to processing your refund as quickly as possible. Typically, the refunded amount will be credited back to your account within 6 to 8 working days. However, please be advised that the exact timeframe may vary depending on your financial institution and the payment method used.
While our refund policy aims to be fair and transparent, there may be exceptional circumstances that warrant special consideration. These could include technical glitches, system errors, or extenuating circumstances beyond your control. In such cases, we'll review your situation with empathy and strive to find a mutually satisfactory resolution.
Your satisfaction is our priority, and we're here to assist you every step of the way. If you have any questions or concerns regarding our refund policy or need assistance with a cancellation, please don't hesitate to reach out to us. You can contact our customer support team via email at chabdradlt444@gmail.com or by calling us at 9431338014. Our dedicated representatives are available to provide personalized assistance and ensure that your experience with Hotel Chandra Residency & Restaurant exceeds your expectations.
We appreciate your understanding and cooperation. Thank you for choosing Hotel Chandra Residency & Restaurant for your accommodation needs. We look forward to serving you and creating memorable experiences together.